Anno 1800
Anno 1800
This Refund Policy (“Policy”) defines the rights and limitations related to refunds in connection with the Anno 1800 website (“the Site”) and any referenced materials. The Site operates exclusively as an informational, promotional, and community-focused platform designed to distribute updates, lore entries, patch notes, and event announcements about Anno 1800. The Site does not conduct e-commerce, process financial transactions, or distribute digital content directly. As such, we neither collect nor retain billing details, and we cannot accept or process refund requests on behalf of users. By accessing or browsing this Site, you confirm your understanding of these limitations and agree that all payment-related concerns must be addressed through official third-party providers.
The Site itself does not contain systems for purchasing subscriptions, downloadable content, or digital goods. Visitors cannot donate, acquire premium resources, or initiate payment through this platform. We do not sell accounts, in-game currency, booster packs, or expansions. Because no transactions are executed through the Site, we are unable to issue refunds, cancel payments, or reverse charges. Furthermore, the Site does not request, record, or store personal financial credentials such as credit card information, banking details, or e-wallet identifiers.
All monetary interactions involving Anno 1800 — including, without limitation, optional passes, in-game cosmetics, feature unlocks, or special event content — are carried out exclusively via authorized platforms such as Google Play, Apple App Store, Steam, or other licensed marketplaces. Each third-party provider enforces its own refund rules, consumer protection mechanisms, and complaint-handling processes. Users are responsible for familiarizing themselves with the applicable terms of those platforms before completing any purchase. Any disputes, refund requests, or inquiries regarding purchases must be directed solely to the relevant platform’s customer service department.
We exercise no control over the in-app economy of Anno 1800. We do not dictate pricing, control the timing of releases, or manage distribution of digital goods. As such, we cannot intervene in matters involving failed transactions, billing errors, duplicate charges, or withdrawal of digital rights. We assume no responsibility for disputes that originate from third-party payment systems and cannot provide verification or modification of a user’s payment history.
In accordance with standard industry practices, items purchased in connection with Anno 1800 — including ships, ornaments, skins, expansions, and limited-time boosters — are classified as digital goods that are delivered electronically. Such content is generally considered consumed immediately upon activation and therefore non-refundable. Refunds, if any, may only be granted under the rules of the storefront where the transaction was initiated, and never through this Site. Users acknowledge that purchases of digital content are final unless the applicable platform explicitly states otherwise.
Our Site team focuses exclusively on delivering updates, promotional material, lore, and community content. We are not connected to the account management, payment infrastructure, or customer service databases of Anno 1800. Consequently, we cannot investigate lost items, validate chargebacks, reinstate removed content, or intervene in payment disputes. All such matters remain under the jurisdiction of the third-party storefronts or platform providers that processed the original payment.
By using this Site, you expressly acknowledge and accept the following:
Any references to features, items, or content within this Site are intended for illustrative purposes only and may not correspond exactly to the items available in-game. Pricing, availability, or product descriptions are determined solely by the developers, publishers, or licensed distribution partners. Variations between promotional content displayed here and the final in-game experience do not constitute grounds for refunds or reimbursements through this Site. Users must rely exclusively on the terms of sale provided by authorized platforms.
We reserve the right to amend, revise, or update this Refund Policy at any time and for any reason, including but not limited to compliance with legal requirements, changes in platform policies, or adjustments to the scope of our Site’s functions. Any revised version will be posted with a new effective date. Your continued use of the Site after publication of revisions constitutes acknowledgment and acceptance of the updated Policy.
This Policy shall be interpreted and enforced in accordance with the laws of the jurisdiction in which our development team is headquartered, except where consumer protection laws of your country mandate otherwise. Nothing contained herein shall override statutory rights provided to consumers by applicable law.
If you have non-financial questions concerning the Site, its purpose, or the disclaimers included within this Policy, you may contact us using the form provided on the Contact page. Please note that refund-related questions, billing issues, or purchase inquiries must be directed exclusively to the third-party platform through which the payment was processed, as our team is not authorized to address such matters.
Last revised: August 16, 2025